In most cases hotels will give a discount for airline employees - the amount of the discount varies from hotel to hotel but it is important to know that the discount is based on the hotel's published rate.

As such in most cases the airline discount will most likely be less than HK-Hotels.com's special discount rates - (read you will probably pay more). That said, since we have no way of verifying who works for what airline we are not able to process airline discount requests. You will need to apply for your discount when checking in.

Regarding travel agent discounts - If you really do work for a travel agency you certainly don't need HK-Hotels.com to apply for a travel agent discount.

All rates are quoted on a per room basis with two persons occupying the room.

We do our best to reply to all legitimate e-mail inquiries within a few hours. However, if you have not received a reply it is more than likely due to one of the following causes :

- Incorrect E-Mail Address: More often than not, the email address provided to us was incorrect. Please check that your email address is correct and resend.

- Incorrect Date: We sort email by date and if the date on your email server or computer is wrong we may not be aware that you have sent us an e-mail.

- Not Received: Not often, but every once in a while we simply do not receive your email.

- No Name: We do not answer anonymous email (inquiries wherein the sender does not identify themselves by name).

- Spam Filters: Some ISPs (AOL, EarthLink etc.) have filters to protect users from receiving unsolicited email. Please make sure that you set your filter to allow you to receive email from stay@balihotels.com.

- Other: Without a confirmed reservation, we do not provide contact details for any hotel & ignore such requests.

First, after you have found a hotel to your liking, click on the reservation form fill in all the blank fields and submit. HK-Hotels.com's reservation staff will check with your requested hotel for availability. If room/(s) is/(are) available we will advise you, via email, that a booking has been made in your name. Likewise, if no room is available we will advise you of that and suggest alternative accommodations. All hotels require a deposit or credit card to confirm the booking (to cut down on bogus reservations). We do not 'bait and switch' - hotels that are fully booked are posted in advance (click here to view).

As such in order to confirm your booking you will need to forward your credit card information within 48 hours - We will provide you with the location of our secure server or, if you prefer, you may email or fax this information to our office. If we do not receive your credit card details within 48 hours, the reservation is cancelled. Please be advised that HK-Hotels.com will not charge any amount to your credit card. We only pass this information onto the hotel. Once we have the credit card information we will email to you the hotel's confirmation number or code.

At that time you are subject to the hotel's cancellation policy (usually 48-72 hours prior to arrival or one night's stay is charged to your account by the hotel). However each hotel has its own cancellation policy which is posted on the hotel's reservation form. Read this information carefully. If you have any changes to your booking you must advise us accordingly. We confirm all cancellations with the hotels.

Sorry, no. The rates are quoted by the hotels and, for any number of reasons, are in Hong Kong Dollars -  it is not up to HK-Hotels.com. That said the Hong Kong Dollar is fixed at 7.80 to 1 U.S. Dollar.

We value your privacy as much as we treasure ours. When we contact a hotel to confirm a booking we only provide to the hotel that information which the hotel would normally obtain during check-in or registration. We do not use any of information you have given us for any other purposes nor do we sell, rent or give your information to any 3rd parties. We never have and we have no plans to do so. For more information please click here.

For many countries no. For more information please click here.

However things have a way of changing and it is best to get more complete, up to date  information at the nearest Chinese Embassy. For a list of Hong Kong embassies around the world please click on embassy information.

No. As long as you abide by the hotel's cancellation policy (usually 24 to 72 hours advance notice; fyi, each hotel's policy is different and the hotel's policy will be written on the hotel's reservation page) there is never a fee to change or cancel your reservation with HK-Hotels.com.

Sorry, no. Inasmuch as we can not verify the authenticity of the requesting party we can not take responsibility to forward any commercial communications whatsoever. You will need to contact the travel agent, hotel or reservation service that made the reservation in the first place.